Company Also Moves all Customer Support to its Houston Headquarters
HOUSTON ... August 20, 2019 ... Gorilla Safety, a provider of an innovative, proprietary and patented fleet and safety management solution, announced today it has established a new corporate infrastructure and appointed 10 professionals as a result. Concurrently, the Company moved all customer support to its Houston headquarters.
With a strong emphasis on customer experience, Gorilla Safety adjusted its approach to customer onboarding and success through the appointment of new professionals in key customer-facing positions. The new infrastructure has the Company aligned into sales pods to allow for smooth onboarding of new clients. Each of its sales pods consist of three professionals: one sales representative who handles the entire sales process; a business development representative dedicated to lead development and qualification; and, a customer success manager, responsible for account management, on-boarding and additional support services.
In the sales area, Gorilla Safety appointed four new sales representatives: Steve Portillo, who brings five years of related experience as a service advisor/manager in the vehicle industry for two major local automobile dealerships; Stephanie Davidson, who brings 10 years of experience in client-facing positions in the real estate and finance industries, who most recently, was a realtor at JLA Realty; Edgar de Leon, who worked in customer support for Gorilla Safety for the past two years and was promoted to sales with the reorganization; and, Jim Williams, who has a 20-year sales career, including stints with National Semi Conductor, Wavecom and Sierra Wireless. Williams’ reseller experience in these roles will prove beneficial to his new position.
Basil Fares and Alondra Figueroa were each appointed to the role of business development representative. Fares spent two years in the transportation arena at Tesla, responsible for business development and lead generation in the Houston office while Figueroa was recently an assistant Manager at Covington Credit.
Two professionals were named customer success managers: Amber Ogden, who has 11 years of experience as a training manager for the Occupational Health and Safety Administration (OSHA). She also spent eight years in accounts payable, contracting and procurement roles at the Texas Department of Criminal Justice. Ryan Corron worked in customer support at Gorilla Safety for one year before being promoted to customer success manager. Prior, he worked in technical support at Innovation Lab, a Houston-based STEM SOS Model Maker providing curriculum, training and consultation support to Science, Technology, Engineering and Math (S.T.E.M.) educators throughout Texas.
During this corporate realignment, Gorilla Safety transitioned its entire Customer Support Department to its Houston headquarters. The team is headed by: Mike Chamberlain, with a 17-year career in telecommunications, most recently worked at Electra Link Inc. as a job foreman; Carl Avalos, who previously spent four years at Datavox in Houston, which offers audio visual, data center and network technologies, cabling, IT support, phone systems and physical security, as a product specialist. He brings a strong background in technology, mobile apps and networking to his new role; and, Tony Musco, who prior to joining Gorilla Safety was a vehicle operator at Nuro, a robotics company.
“We have reorganized Gorilla Safety’s infrastructure to better accommodate the increased growth the Company is experiencing. By creating a new infrastructure and bolstering our team, we will be better equipped to cater to our customers and help them respond to evolving changes and necessary requirements within the transportation and safety arena. We believe the realignment of our organizational structure will enable the Company to be more efficient, productive and responsive. By aligning into sales pods that include business development as well as sales and customer success ensures that our new customers are deployed quickly and easily and have ongoing account management and oversight. Our new pods system provides clients one point of contact for meeting their needs while internally, it helps us to operate more efficiently,” noted Mark Walton, Gorilla Safety co-founder and chief executive officer.
“Since our launch in 2016, Gorilla Safety has swiftly emerged as one of the leading providers of fleet management software, and that’s because we always strive to meet our customers’ needs and swiftly help them adhere to the industry landscape as it undergoes new regulation and transformation, We continue to make changes to benefit our customers over the short- and long-term,” Walton said.
About Gorilla Safety
Houston-based Gorilla Safety provides the transportation industry with a patented, affordable cloud-based software solution that automates every aspect of fleet and safety management. Gorilla Safety brings to the marketplace the first and only easy-to-use mobile app that fully integrates all the capabilities necessary for safely and efficiently managing large short-haul and long-haul vehicle fleets. The Gorilla Safety app boasts many features that allow users to better manage their business, improve productivity, increase profitability and lower insurance claims and premiums - all done quickly and simply from the palm of their hands.